COVID-19 Updates

It is important to us here at Northwoods Credit Union to be a resource for our members when they are facing financial hardships, Coronavirus or otherwise. Our staff is trained to not only conduct your financial transactions but also to help you through troubling financial times. If you’re feeling concerned about your current or potential financial situation, please contact us. We have programs and plans in place to help our members and we are here to help.

2/10/2021

We have a team working together at Northwoods Credit Union to monitor the COVID-19 situation, reviewing government and expert recommendations and implementing procedures at our 4 offices.  Beginning Monday, February 22^nd all 4 lobbies will re-open and members will no longer need an appointment for basic teller transactions.  We ask that members make appointments for all other credit union business and we also ask and encourage everyone to use drive-up, if possible.

• 1702 Avenue B, Cloquet: Lobby and drive-up open regular business hours. 24 hour ATM.
• 902 Stanley Avenue, Cloquet: Lobby and drive-up open regular business hours. 24 hour ATM.
• 224 W Hwy 2, Floodwood: Lobby and drive-up open regular business hours. 24 hour ATM.
• 90 Arrowhead Ln, Moose Lake: Lobby and drive-up open regular business hours. 24 hour ATM.

If you have been around someone with COVID or are feeling any symptoms related to COVID, please allow us to help you with your financial needs through one of the following ways.

• Call or Text us during regular business hours at 1-888-458-0975.
• Email ncu@northwoodscu.org
• Online Banking through www.northwoodscu.org
• Mobile Banking Apps are available through the Apple Store or Google Play Store
• Mobile Deposit is available to deposit your paper checks through our Mobile App
• Text Message Banking. Sign-up through online banking > Additional Services > Alerts & Notifications.
• 30,000+ nationwide surcharge-free ATM’s
• Facebook Messaging (please note this is not secure so please don’t include any personal information)

Keeping our members and staff safe is a top priority.  We have taken the following precautions to protect everyone.

• Plexiglass barriers have been installed at each teller line and available to use in loan offices.
• We are limiting the number of members allowed in our lobbies at one time.
• Face masks are required according to the State of MN and the City of Cloquet.
• Social Distancing stickers have been placed throughout the lobbies.
• Hand Sanitizer dispensers have been placed at the lobby doors.
• A cleaning schedule has been implemented.

Again, we will continue to monitor this situation and consider the health and safety of our communities.  Please follow our Facebook page or watch our website for updates.  If you would like to receive future COVID-19 and Northwoods Credit Union updates via text, please subscribe by texting NEWS to 1-888-458-0975.*

*Please note that NCU offers two types of texting service:

                Conversational Texting allows us to text you regarding something specific to you. 

                                You may OPT IN by texting any of our phone numbers.

                                You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

                News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc. 

                                You can OPT IN to receive these by texting NEWS to 1-888-458-0975

                                You can OPT OUT of these by texting NO to 1-888-458-0975

7/24/2020

The State of Minnesota has announced that masks will be mandatory in public buildings (among other spaces) beginning Saturday, July 25^th.  As we have done throughout this pandemic, we will continue to follow the guidelines set forth by our state and federal government.  This requires our members and employees to wear a mask while in our buildings unless they are a young child or have special medical circumstances.  Our lobbies are still open by appointment only. If you are not able to wear a mask, please specify that at the time you make your appointment (also, please note that if you are not able to wear a mask, you may be asked to use our drive-up if the services you require can be done that way).  If you prefer not to wear a mask for reasons that aren’t medical, please continue to use our drive-up, online and phone banking options.  We will continue to do all we can to make the credit union safe for our members and employees.

Appointment Process:

1. Schedule appointment with employee.  At this time, the employee will ask you the MN Department of Health recommended screening questions.
2. Arrive at the main entrance at your appointment time.  Please call the number listed on the door to have an employee come to the door. The employee may ask to see your ID and may ask you to temporarily remove your mask to confirm your identity.  You will be asked to sign a form, confirming your answers to the recommended screening questions.

If you are experiencing a cough, fever or other symptoms, please refrain from coming into a branch or using drive-ups. In addition, if you have recently returned to the area from out of town, please observe the 14-day waiting period before visiting a branch or drive-up.

We are taking the following precautions and steps to protect the health of those that enter our buildings:

1. Limiting the number of people in our lobbies at one time.
2. Hand Sanitizer: Please utilize hand sanitizing stations, which will be placed at lobby entrance.
3. Barriers: Front-line personnel will have plexiglass barriers.
4. Spacing: To ensure adequate social distancing, please maintain 6+ feet of separation.
5. Masks: Will be required according to the State of MN Emergency Executive Order 20-81.
6. Cleaning: Frequently used surfaces and pens will be cleaned and sanitized often.
7. No public restroom: We are very sorry, but for the time being, restrooms will be unavailable to the public.
8. No coffee/popcorn: For the time being, we will not offer coffee, or popcorn. Brochures, newspapers & magazines will also be removed from waiting areas.

Thank you in advance for working with us to prioritize the health and safety of our communities, and please let us know if there is anything we can do to help. We are in this together.

We will continue to monitor this situation and consider the health and safety of our communities. Please follow our Facebook page or continue to watch our website for updates. If you would like to receive future COVID-19 updates via text, please subscribe by texting ENROLL NEWS to 1-888-458-0975.*

*Please note that NCU offers two types of texting service:

Conversational Texting allows us to text you regarding something specific to you.

You may OPT IN by texting any of our main phone numbers.
You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc.

You can OPT IN to receive these by texting ENROLL NEWS to 1-888-458-0975
You can OPT OUT of these by texting NO to 1-888-458-0975

6/7/2020

Northwoods Credit Union continues to monitor the COVID-19 situation while following the recommendations from state and federal government.  Currently, we are accepting members in our lobbies by appointment only.  One exception is our 902 Stanley Avenue lobby, which will remain closed but the drive up will continue to serve members during regular hours. We ask that any transactions that can be completed via online banking or our drive-up to be continued through those channels.  While we are anxious to get back to normal and see our members again soon, the health and safety of our members, our team and their families continues to be our priority.

Appointment Process:

1. Schedule appointment with employee.  At this time, the employee will ask you the MN Department of Health recommended screening questions.
2. Arrive at the main entrance at your appointment time.  Please call the number listed on the door to have an employee come to the door. The employee may ask to see your ID and may ask you to temporarily remove your mask to confirm your identity (should you choose to wear a mask).  You will be asked to sign a form, confirming your answers to the recommended screening questions.

If you are experiencing a cough, fever or other symptoms, please refrain from coming into a branch or using drive-ups. In addition, if you have recently returned to the area from out of town, please observe the 14-day waiting period before visiting a branch or drive-up.

We are taking the following precautions and steps to protect the health of those that enter our buildings:

1. Limiting the number of people in our lobbies at one time.
2. Hand Sanitizer: Please utilize hand sanitizing stations, which will be placed at lobby entrance.
3. Barriers: Front-line personnel will have plexiglass barriers.
4. Spacing: To ensure adequate social distancing, please maintain 6+ feet of separation.
5. Masks: While masks will not be required, if you choose to wear one, please briefly pull it down or partially remove it in the entry vestibule before entering so that we may identify you.
6. Cleaning: Frequently used surfaces and pens will be cleaned and sanitized often.

1. No public restroom: We are very sorry, but for the time being, restrooms will be unavailable to the public.
2. No coffee/popcorn: For the time being, we will not offer coffee, or popcorn. Brochures, newspapers & magazines will also be removed from waiting areas.

Thank you in advance for working with us to prioritize the health and safety of our communities, and please let us know if there is anything we can do to help. We are in this together.

Again, we will continue to monitor this situation and consider the health and safety of our communities. Please follow our Facebook page or continue to watch our website for updates. If you would like to receive future COVID-19 updates via text, please subscribe by texting ENROLL NEWS to 1-888-458-0975.*

*Please note that NCU offers two types of texting service:

Conversational Texting allows us to text you regarding something specific to you.

You may OPT IN by texting any of our main phone numbers.
You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc.

You can OPT IN to receive these by texting ENROLL NEWS to 1-888-458-0975
You can OPT OUT of these by texting NO to 1-888-458-0975

5/18/2020

As the Governor lifts the Stay at Home Order, we are all anxious to get back to ‘normal.’ However, the health and safety of our employees and members is our priority. We are working diligently on a plan to open our lobbies as safely as possible. In the meantime, we will continue to serve you through our drive-ups, phone, text, online, via our mobile app and through video chat. Please continue to watch our Facebook page and this webpage for updates. As always, if you are having trouble with finances, please call. We’re here with you and ready to help.

Yesterday, Governor Walz extended the Stay at Home Executive Order to run through May 4th. Northwoods Credit Union will continue to have our drive-ups open, as we are recognized as an essential business similar to grocery stores, etc. If you have any questions, please don’t hesitate to contact us and you can view more information and further updates on our website at www.northwoodscu.org.

3/17/2020

Our Executive Management Team has been communicating daily regarding COVID-19. With recent developments, and in the best interest of the health of our community, we have decided to close all of our member lobbies starting on Thursday, 3/19/2020, until further notice. We will continue to keep our drive-ups open and will meet with members for safe deposit box services and any other face to face meetings, but, we will be asking members to make appointments to do so. Please rest assured that we will still offer all the same products and services as we always have. We will continue to follow CDC recommendations and will keep you informed via the following channels:

• Mobile Banking Messaging
• Online Banking Messaging
• Website
• Social Media
• Member Emails
• Blast Text Messages

To opt in to the Blast Marketing Text, please text ENROLL NEWS to 1-888-458-0975.

Of course you can always reach out to us by calling us at 1-888-458-0975, email us at ncu@northwoodscu.org, text us at 1-888-458-0975 or come through one of our drive-ups during our regular hours.

*Please note that NCU offers two types of texting service:

Conversational Texting allows us to text you regarding something specific to you.

You may OPT IN by texting any of our main phone numbers.
You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc.

You can OPT IN to receive these by texting ENROLL NEWS to 1-888-458-0975
You can OPT OUT of these by texting NO to 1-888-458-0975