Letter from Doug Wolf, CEO
System Upgrade
We are constantly assessing how we can offer the best products and services while staying affordable for our members and keeping up with the technology that our members have come to expect.
Part of this assessment is reviewing our core processing system and we have decided it is time to upgrade our system and online banking.
We’re looking forward to being able to offer you more options while helping our staff be more efficient.
While this system upgrade will be incredibly beneficial, there are some things that will change.
For example, the look of our online banking will change and we will need you to re-enter your bill payment payees.
We’ve outlined all of these items on our website and will soon have handouts in our offices to make sure you are fully prepared and set up for success post-upgrade.
We appreciate your patience while we work through this and encourage you to let us know if you have any questions or concerns.
-Doug Wolf, CEO
Unavailable Monday, July 31st at 2:00pm—Friday, August 4th at 8:00am
On August 1st, 2023 we will upgrade our online banking system & here’s what you need to know:
- The login will remain in the same place on our website that it is now.
- Your login/User ID will stay the same
- Your password will change. The first time you login after August 1st, please enter the last 4 digits of your SSN (For example: 1234)
- You will then be prompted to change your password.
- Once logged in, you will be able to review your accounts and add services like Bill Pay or eStatements. You will also be able to use this login for the app.
- Due to our system upgrade, if you are currently not enrolled in online banking, you will not have access to enroll until Friday, August 4th.
Mobile Banking Services
Unavailable Monday, July 31st—Friday, August 4th at 8:00am
On August 1st, 2023 we will upgrade our online banking system & here’s what you need to know:
- You will need to update your app from the app store. Once updated, the login will remain in the same place on our website that it is now. Android/Google Play® Store users: you will need to delete, then re-download our updated app!
- Your login/User ID will stay the same.
- Your password will change. The first time you login after August 1st, please use the last 4 digits of your SSN (all lowercase, no space) For example: 1234
- You will then be prompted to change your password.
- Once logged in, you will be able to review your accounts and add services like Bill Pay or eStatements. You will also be able to use this login for online banking.
Statements
If you receive paper statements, you will notice a change of design in your statements quarterly interest up to July 31st will be paid for quarter 3 but you will not see any other changes on your statements.
If you receive electronic statements within online banking, please keep reading:
- Please download statement history prior to July 31st to keep for your records as you won’t have access to the full 12 months of statements after conversion
- PDF Instructions: How do I download my statements before conversion
Bill Pay
Bill Pay will be unavailable beginning Friday, July 28th. You will not be able to pay or schedule bills past this date until the system comes back up on Friday, August 4th.
You will need to re-enroll in Bill Pay after conversion by clicking on the bill pay tab.
- Your payees, history and any scheduled payments will not continue after upgrade. Please print/download any payment history you would like to keep records of. You will not have access to these after the upgrade
- You will need to reset up your payees and schedule your payments. Record your current payees, addresses, and account numbers to set up after upgrade.
NCU Visa Credit Card
Will work as normal during conversion
We encourage you keep your NCU Visa credit card in your wallet during conversion in case you have any issues with your debit card. If you’d like to apply for one, please CLICK HERE before July 15.
Upgrade FAQ
- Is my account number changing? Your main account number will not change. Your direct deposits will continue to work without any changes.
- I usually get my Direct Deposit on the 1st of the month? When will I get it for August? Any ACH transaction you see pending on your online banking July 31st will be posted prior to the end of the day. We will be unable to post any ACH transactions on August 1st or 2nd. Normal ACH procedures will resume Thursday, August 3rd, at this time we will begin posted ACH files according to their effective date.
Above are two tutorial videos on our upgraded Online Banking and Mobile App experiences that are coming! Watch these videos to help familiarize yourself and be even more prepared for our system upgrade.